ALTERNATIVE DISPUTE RESOLUTION
We always endeavour to provide the best service and products for our customers. However, on very rare occasions, we recognise there may be times where our customers may not be completely satisfied.
To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after completion of the works, please inspect the work to ensure that everything has been carried out to our usual high standard.
email us on: firstname.lastname@example.org in the event that you are not totally satisfied and we will respond within five working days of receiving your complaint and, where possible, we will provide you with a time and date to remedy any issues raised.
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Ombudsman Services Ltd for dispute resolution.
In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact Which? Trusted traders in the first instance on 0117 981 2929. or via their website - http://disputeresolutionombudsman.org/which-trusted-traders-partnership/